Hi Khara,
If it was only one user it is likely user specific (network/setting etc). If it is continuing to happen, you should probably raise a case with Genesys Product Support to investigate
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 11-10-2025 14:09
From: Khara Hosein
Subject: Callback
User reported their 3rd callback today has gone to dial tone, user had to re call in order to get patients on the line in Genesys. Is there anyone else experiencing this issue?
#Alerts
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Khara Hosein
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