Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Callback

    Posted 11-10-2025 14:10
    No replies, thread closed.

    User reported their 3rd callback today has gone to dial tone, user had to re call in order to get patients on the line in Genesys. Is there anyone else experiencing this issue? 


    #Alerts

    ------------------------------
    Khara Hosein
    ------------------------------


  • 2.  RE: Callback
    Best Answer

    Posted 11-12-2025 07:37
    No replies, thread closed.

    Hi Khara,

    If it was only one user it is likely user specific (network/setting etc).  If it is continuing to happen, you should probably raise a case with Genesys Product Support to investigate



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



Related Content