In a callback flow setup, we want to capture the dial result when a callback attempts doesn't successfully connect with the customer- but is not an error(eg.., NO anwser, Busy, Voicemail, etc)
the goal is for the system to record this outcome so it can be used for reporting , retires, or routing logic.
What is the best way to achieve this in the Platform? Are there any specific configuration API's, or data actions that can help capture these callbacks result accurately.
#Architect------------------------------
Vishwath Reddy Mandadi
------------------------------