Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Callback CLID

    Posted 10-31-2022 09:48
    No replies, thread closed.
    I am looking to find out if it is possible when a customer requests a call back and our IVR places the call if it can show the person requesting the callback as "Callback" on the CLID and once the customer accepts the call have it present the option of pressing 1 to speak to an agent or 2 to cancel the callback.
    #Telephony

    ------------------------------
    Judy Heckbert
    NTT America, Inc
    ------------------------------


  • 2.  RE: Callback CLID

    Posted 11-02-2022 13:12
    No replies, thread closed.

    Hi Judy

    You can change CID Number and Name in  your Outbound trunks. I would say also depends on carrier side that this is also supported

    Check this link -> https://help.mypurecloud.com/articles/use-the-prioritized-caller-selection-feature-to-configure-caller-id-information/

    In this link you can see the orange configuration -> https://www.orange-business.com/sites/default/files/business_talk_guide_genesys_purecloud_byoc.pdf. Page 9

    Let me know if this helps

    Regards

    Alberto




    ------------------------------
    Alberto Sagredo
    Sr Technical Account Manager EMEA
    Genesys - Employees
    ------------------------------

    Original Message


Related Content