Genesys Cloud - Main

I am looking to find out if it is possible when a customer requests a call back and our IVR places the call if it can show the person requesting the callback as "Callback" on the CLID and once the customer accepts the call have it present the option of pressing 1 to speak to an agent or 2 to cancel the callback.
#Telephony

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Judy Heckbert
NTT America, Inc
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Hi Judy

You can change CID Number and Name in  your Outbound trunks. I would say also depends on carrier side that this is also supported

Check this link -> https://help.mypurecloud.com/articles/use-the-prioritized-caller-selection-feature-to-configure-caller-id-information/

In this link you can see the orange configuration -> https://www.orange-business.com/sites/default/files/business_talk_guide_genesys_purecloud_byoc.pdf. Page 9

Let me know if this helps

Regards

Alberto

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Alberto Sagredo
Sr Technical Account Manager EMEA
Genesys - Employees
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