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Callback doesn't disconnect if caller hangs up before recording voicemail.

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  • 1.  Callback doesn't disconnect if caller hangs up before recording voicemail.

    Posted 05-20-2021 12:54
    No replies, thread closed.
    We have had several occurrences of callbacks being "stuck" as a live call, even though the caller has disconnected.
    In every instance, the caller has terminated the call before the recording asking them to leave a voicemail is over.
    These callbacks get assigned but the agent cannot answer them, so we have to manually disconnect the callbacks.

    Does anyone know of any way to disconnect these callbacks automatically when the caller hangs up prematurely?

    Thanks!
    #Unsure/Other

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    Clay Cowell
    Media Sales Plus, Inc.
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