Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Callback metrics in query aggregation

  • 1.  Callback metrics in query aggregation

    Posted 7 hours ago

    Hi,

    We're experiencing an issue with the callback metrics coming from query aggregation.

    We need to report, on a daily basis, the number of callbacks set on the queue, attempted to the customer, and handled by an agent (both with and without a connected call).
    Which metrics should we use to achieve this? Or maybe we should use other API endpoint than query aggregation to get that data?


    #API/Integrations
    #Reporting/Analytics

    ------------------------------
    Wojciech Kraus
    NA
    ------------------------------


Related Content