Hello Nick,
It looks like you tried all of the preliminary troubleshooting steps. In order to figure out what is happening, please collect some console and network logs and open a case with Customer Care. Once you do, please let me know so that I can help monitor this issue with our UI team.
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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 05-08-2025 10:27
From: Nick Argeson
Subject: Caller Ani no longer showing
For some of my agents, the caller Ani is no longer showing on the left Conversations panel. Included a screenshot.
This issue is not affecting all of my agents.
Agents are using the app.
I attempted to clear Cache and delete temp files.
Application is up to date.
#Roadmap/NewFeatures
#Telephony
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Nick Argeson
Telephony Admin
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