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  • 1.  Caller Ani no longer showing

    Posted 05-08-2025 10:27
    No replies, thread closed.

    For some of my agents, the caller Ani is no longer showing on the left Conversations panel. Included a screenshot. 

    This issue is not affecting all of my agents. 

    Agents are using the app. 

    I attempted to clear Cache and delete temp files. 

    Application is up to date.


    #Roadmap/NewFeatures
    #Telephony

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    Nick Argeson
    Telephony Admin
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  • 2.  RE: Caller Ani no longer showing
    Best Answer

    Posted 05-08-2025 14:17
    No replies, thread closed.

    Hello Nick,

    It looks like you tried all of the preliminary troubleshooting steps. In order to figure out what is happening, please collect some console and network logs and open a case with Customer Care. Once you do, please let me know so that I can help monitor this issue with our UI team.



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    Jason Kleitz
    Online Community Manager/Moderator
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