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  • 1.  Calling list update for outbound agentless calls.

    Posted 6 hours ago

    I want to make outbound agentless calls.

    I want to write a calling list of the answers I receive to the questions.

    Can I get some ideas on this?


    #Outbound

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    Fatih Gegin
    Genesys Ürün Danışmanı / Genesys Product Consultant
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  • 2.  RE: Calling list update for outbound agentless calls.

    Posted 3 hours ago

    Hi Fatih,

    I haven't implemented a similar use case myself, but from what I understand this should be possible using an Agentless Campaign with an Outbound Call Flow.

    You can:

    • Ask questions (DTMF or speech)
    • Capture responses in flow variables

    To store the responses back into the calling list, from my understanding you would need to use a Data Action/API, for example:

    PUT /api/v2/outbound/contactlists/{contactListId}/contacts/{contactId}

    This should allow you to update the contact record (calling list row) with the captured answers.

    I also came across a couple of related posts which may help with the setup side:

    These don't specifically cover writing back to the contact list, but may help with the flow setup.

    Hope this helps and hopefully someone who has implemented a similar use case can share more details.



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
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    Original Message


  • 3.  RE: Calling list update for outbound agentless calls.

    Posted 23 minutes ago

    Hi,

    Thank you for your response. What I want to do is update the columns I've added to the Calling list via an attachdata through IVR, without any API.



    ------------------------------
    Fatih Gegin
    Genesys Ürün Danışmanı / Genesys Product Consultant
    ------------------------------

    Original Message


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