Genesys Cloud - Main

I want to make outbound agentless calls.

I want to write a calling list of the answers I receive to the questions.

Can I get some ideas on this?

Hi Fatih,

I haven't implemented a similar use case myself, but from what I understand this should be possible using an Agentless Campaign with an Outbound Call Flow.

You can:

• Ask questions (DTMF or speech)
• Capture responses in flow variables

To store the responses back into the calling list, from my understanding you would need to use a Data Action/API, for example:

PUT /api/v2/outbound/contactlists/{contactListId}/contacts/{contactId}

This should allow you to update the contact record (calling list row) with the captured answers.

I also came across a couple of related posts which may help with the setup side:

• https://community.genesys.com/discussion/i-want-to-create-an-outbound-call-flow-to-use-with-the-agentless-campaign
• https://community.genesys.com/discussion/agentless-outbound-callflow

These don't specifically cover writing back to the contact list, but may help with the flow setup.

Hope this helps and hopefully someone who has implemented a similar use case can share more details.

I want to make outbound agentless calls.

I want to write a calling list of the answers I receive to the questions.

Can I get some ideas on this?

I want to make outbound agentless calls.

I want to write a calling list of the answers I receive to the questions.

Can I get some ideas on this?

Hi Fatih,

If your goal is to update custom columns in the calling list directly from the IVR during an Agentless Campaign without using APIs/Data Actions, then unfortunately this is not supported natively in Genesys Cloud.

Important distinction

In an Outbound Call Flow you can:

• collect DTMF/speech input
• store values in Architect variables
• use Attach Data internally during the interaction

However:

• Attach Data does not write back to the Contact List record
• it only enriches the current conversation context

Current platform limitation

Contact List updates are only supported through:

• Outbound APIs
• Data Actions
• External integration/middleware

So there is currently no native Architect action like:

• "Update Contact List Row"
• or "Persist Attach Data to Calling List"

Recommended production approach

The cleanest pattern is usually:

Agentless Campaign
→ Outbound Call Flow
→ Capture responses
→ Data Action/API updates contact list columns

Using:
PUT /api/v2/outbound/contactlists/{contactListId}/contacts/{contactId}

This is currently the supported way to persist survey/IVR responses back into the calling list itself.

Alternative approach

If you want to avoid updating the contact list directly, another common approach is:

• storing the responses externally (CRM/database)
• while keeping the contact list only as the dialing source

This usually scales better for reporting and historical tracking as well.

I want to make outbound agentless calls.

I want to write a calling list of the answers I receive to the questions.

Can I get some ideas on this?