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  • 1.  Calls disconnecting before hitting IVR Menu

    Posted 12-03-2024 05:01
      |   view attached
    No replies, thread closed.

    Hi

    I have completed actions to set up a new IVR menu for our Scandinavian market which hadn't had one before on our company system on their phone lines. I have basically mirrored the steps previously created by and Architect expert from Orange when we moved across to Genesys, however once I select Main Menu in the data tables for these lines the calls then disconnect before reaching the IVR menu. 

    Any suggestions or support would be grateful, seeing as we were meant to be live Monday 2nd December. Screen shots doc attached.


    #Routing(ACD/IVR)

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    Elliott Slinn
    na
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    Attachment(s)

    docx
    Screenshots.docx   234 KB 1 version


  • 2.  RE: Calls disconnecting before hitting IVR Menu
    Best Answer

    Posted 12-03-2024 16:59
    No replies, thread closed.

    Hello Elliott,

    I would recommend reaching out to Customer Care with a few failed interactionIDs within the past few days. They should be able to check the logs and see where the flow if failing.



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    Jason Kleitz
    Online Community Manager/Moderator
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