Genesys Cloud - Main

Interaction dropped are showing as Error and it appears to be related to the Genesys side. Does this normally indicate their is something wrong with the Edges? I instructed the user to enable persistent connection.

Hello Jason,

It's hard to say. Depending on the error, it could mean a couple of different things. I would recommend comparing what the report says with the error codes in this Resource Center article.

Hello. 
You might want to check out this ever-expanding thread about IceDetection Errors causing increased dropped calls (https://community.genesys.com/discussion/telephony-0010-and-telephony-0011-events-recently-started#bm81ae0e7a-c295-4ee4-916d-019b0378a6c4)

might be what you're looking for. possibly. maybe?

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Kevin Jones
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