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  • 1.  Calls dropping regularly for users. Disconnect type shown as ERROR.

    Posted 12-16-2025 11:30
    No replies, thread closed.

    Interaction dropped are showing as Error and it appears to be related to the Genesys side. Does this normally indicate their is something wrong with the Edges? I instructed the user to enable persistent connection.


    #Telephony

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  • 2.  RE: Calls dropping regularly for users. Disconnect type shown as ERROR.
    Best Answer

    Posted 12-16-2025 15:19
    No replies, thread closed.

    Hello Jason,

    It's hard to say. Depending on the error, it could mean a couple of different things. I would recommend comparing what the report says with the error codes in this Resource Center article.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Calls dropping regularly for users. Disconnect type shown as ERROR.

    Posted 12-17-2025 10:52
    Edited by Kevin Jones 12-17-2025 10:53
    No replies, thread closed.

    Hello. 
    You might want to check out this ever-expanding thread about IceDetection Errors causing increased dropped calls (https://community.genesys.com/discussion/telephony-0010-and-telephony-0011-events-recently-started#bm81ae0e7a-c295-4ee4-916d-019b0378a6c4)

    might be what you're looking for. possibly. maybe?



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    Kevin Jones
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