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Calls getting dropped with error : Disconnect Type: Error; Error Code: error.ininedgecontrol.connection.protocol.timeout

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  • 1.  Calls getting dropped with error : Disconnect Type: Error; Error Code: error.ininedgecontrol.connection.protocol.timeout

    Posted 02-20-2023 09:55
    No replies, thread closed.

    We noticed large volume of our agents calls are getting dropped within 2 min/ call appears to be connected but no audio/agent listens to customers VM while customer will still be active on the call. 

    All these interactions are showing  Disconnect Type: Error; Error Code: error.ininedgecontrol.connection.protocol.timeout. What could be possibly causing this error?


    #Telephony

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    Lakshmi Gopireddy
    ServiceNow Inc.
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  • 2.  RE: Calls getting dropped with error : Disconnect Type: Error; Error Code: error.ininedgecontrol.connection.protocol.timeout

    Posted 02-20-2023 12:00
    No replies, thread closed.

    You'll want to open a case with Genesys Care - the forum won't be able to diagnose this particular issue.



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    Brad Murlin
    Zillow, Inc.
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    Original Message


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