Hi Raphael,
I think this is a good question to post on the developer forum.
If the customer number is wrong and the call cannot be completed you can have a look at the conversation details and check what you are getting back from the telecom (SIP 404, 480, 503...).
Another thing you can try use and determine who hang up first is the disconnectionType.
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Paulo Mesquita
Spark NZ Trading
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Original Message:
Sent: 06-15-2020 09:30
From: Raphael Sens
Subject: Calls not completed
Hello
I'm trying via postman, to get the not completed calls from one of our orgs.
But the body is only getting me the completed calls.
There's some way to the that?
Heres de body and url of the post
Thanks in advance
https://api.mypurecloud.com/api/v2/analytics/conversations/aggregates/query
{{ "interval": "2020-03-12T08:00:00.000Z/2020-03-12T12:00:00.000Z", "groupBy": [ "Direction", "UserId" ], "filter": { "type": "AND", "predicates": [ { "type": "Dimension", "dimension": "UserId", "operator": "Matches", "value": "dd300b91-6a31-4ed7-9bae-66baa79e28e8" }, { "type": "Dimension", "dimension": "Outboundcontactlistid", "operator": "NotExists" }, { "type": "Dimension", "dimension": "Mediatype", "operator": "Matches", "value": "voice" }, { "type": "Dimension", "dimension": "Originatingdirection", "operator": "Matches", "value": "outbound" } ] }, "metrics": [ "Noutbound", "Ttalk", "Twait", "Tacw", "Ttalkcomplete", "Thandle" ], "flattenMultivaluedDimensions": true}
Also, in this print, the marked "Informações de finalização" is a manual completed call?
Because in the postman is bring me as not manual complete
#Ask Me Anything (AMA)
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Raphael Sens
Flex Contact Center Atend. A Clientes e Tecnologia Ltda
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