Genesys Cloud - Main

Hello, 

I'm looking for any information on reporting on calls per hour that an agent takes. Right now, I download Agent Status/Agent Performance and do a lot of manual manipulation of the spreadsheets. Is there out of box reporting that can help with this and save some manipulations?

#Reporting/Analytics

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Rae Maurer
Oregon Health and Science University
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Hi Rae,

There is no out of the box reporting that shows calls per hour and this would need to still be done manually outside of GC.  

I would recommend raising it on the Genesys Cloud Product Ideas Lab and adding your use case behind it so it can be considered for future development.

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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