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  • 1.  Calls Stuck In Queue; Removing

    Posted 10-08-2018 11:38
    No replies, thread closed.
    Hi All, 

    We have a few calls that are stuck in queue with no skill assignment. I've seen a few threads mentioning this, but not seeing any answers regarding how to get them cleared out. Is there a way to do this? 

    Thanks.

    ------------------------------
    Dean Thames
    Koch Business Solutions
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  • 2.  RE: Calls Stuck In Queue; Removing

    Posted 10-08-2018 13:35
    No replies, thread closed.
    Was able to figure out that I can use the disconnect interactions option in the routing menu... just needed to copy the interaction id out of the url from the detail view of it. 

    Thanks

    ------------------------------
    Dean Thames
    Koch Business Solutions
    ------------------------------



  • 3.  RE: Calls Stuck In Queue; Removing

    Posted 10-09-2018 05:41
    No replies, thread closed.
    Nice, glad you found it!

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    Lucie DeCristofaro
    Genesys - Employees
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