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  • 1.  calls with + and without +

    Posted 21 days ago

    hello

    I have configured a vDID as +52300 , this vDID is assigned to a call routing and this call routing is assigned to an Architect flow.

    if I connect a PBX using a SIP trunk , could Genesys accept  the number 52300 ( without the + ) ?    or Only accept E.164 format ?   , is there a way to manipulate this incoming number?

    if yes, how?


    #Telephony

    ------------------------------
    Santiago Montoya
    NA
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  • 2.  RE: calls with + and without +

    Posted 21 days ago

    Hi Santiago,

    The thread below might be helpful here. It discusses a similar BYOC trunk scenario, where private/internal numbers are handled using a Site Number Plan to match the incoming number and normalize it to the E.164 DID used for routing in Genesys.

    https://community.genesys.com/discussion/private-trunk-and-did

    Hope this helps, and someone from community may be able to add more detail here as well.



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
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    Original Message


  • 3.  RE: calls with + and without +
    Best Answer

    Posted 21 days ago

    Hi Santiago

    Even in incoming calls, the call goes through the numbering plan of the site that is associated with your trunk.

    What you can do is create a mask.

    In the DID, create, for example, the number "+52 300 000 0000" and associate this number with the call routing.

     
    On the site, create a numbering plan:
     
    eg:
    Name: Entry52300
    Type: Expression
    Expression: ^(52300)$
    Normalize: +523000000000
    Classification: create any name
     
    This should solve it.


    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------

    Original Message


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