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  • 1.  calls with + and without +

    Posted 5 hours ago

    hello

    I have configured a vDID as +52300 , this vDID is assigned to a call routing and this call routing is assigned to an Architect flow.

    if I connect a PBX using a SIP trunk , could Genesys accept  the number 52300 ( without the + ) ?    or Only accept E.164 format ?   , is there a way to manipulate this incoming number?

    if yes, how?


    #Telephony

    ------------------------------
    Santiago Montoya
    NA
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  • 2.  RE: calls with + and without +

    Posted 4 hours ago

    Hi Santiago,

    The thread below might be helpful here. It discusses a similar BYOC trunk scenario, where private/internal numbers are handled using a Site Number Plan to match the incoming number and normalize it to the E.164 DID used for routing in Genesys.

    https://community.genesys.com/discussion/private-trunk-and-did

    Hope this helps, and someone from community may be able to add more detail here as well.



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
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    Original Message


  • 3.  RE: calls with + and without +

    Posted 4 hours ago

    Hi Santiago

    Even in incoming calls, the call goes through the numbering plan of the site that is associated with your trunk.

    What you can do is create a mask.

    In the DID, create, for example, the number "+52 300 000 0000" and associate this number with the call routing.

     
    On the site, create a numbering plan:
     
    eg:
    Name: Entry52300
    Type: Expression
    Expression: ^(52300)$
    Normalize: +523000000000
    Classification: create any name
     
    This should solve it.


    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------

    Original Message


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