Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Campaign progress data

    Posted 03-03-2025 10:41
    No replies, thread closed.

    Hello

    Our customer is interested in checking the progress of the dialing.

    He wants to receive data on how many calls are currently dialed.

     Does such data exist?

    Thank you

    Anna


    #DigitalChannels
    #Outbound

    ------------------------------
    Anna Mazor
    CEO
    ------------------------------


  • 2.  RE: Campaign progress data

    Posted 03-03-2025 12:10
    No replies, thread closed.

    Hi Anna,

    On the Campaigns dashboard view you can see the progress of the campaign (The percentage of contact records with callable numbers dialed for the campaign. Contact records with callable numbers exclude contacts without a number, on a DNC list, wrap-up mapping applied, or attempt limits or rules set.)



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Campaign progress data
    Best Answer

    Posted 03-03-2025 12:18
    No replies, thread closed.

    hi @Anna Mazor

    have a check on the below resource center article, hope it helps.

    https://help.mypurecloud.com/articles/campaigns-view/



    ------------------------------
    [Fegy] [Simon]
    [TAM][Genesys]
    ------------------------------

    Original Message


  • 4.  RE: Campaign progress data

    Posted 03-03-2025 13:43
    No replies, thread closed.

    Thank you

     

     




    Original Message


Related Content