mohannad_haddad | 2023-08-09 13:35:07 UTC | #1
Dear Community
I appreciate your time and I'm seeking your hand on this, I'm running into scenario where Our customer will be
providing us with a list of data, which will include an agent ID field. They expect our dialer to call the inserted
numbers three times. If the first call does not reach the end user, we are to reschedule another try after 4
hours. If this attempt is unsuccessful as well, we are to reschedule it again after 12 hours. However, if the call
does reach the end user, we are to schedule another call after 24.
my questions are:
1- How I can Get the data from contact list into architecture 2- How to transfer call based on the incoming agent ID that come within the contact list in architect 3- How to do the rescheduling for non-reachable parties as I have to do it three time in-case the end-user didn't answer (4,12,24)
Looking to hear your feedback and suggestion
Jerome.Saint-Marc | 2023-08-10 14:59:37 UTC | #2
Hello,
I'd suggest raising questions related to features and configuration on the Genesys Cloud Community forum. The Developer Forum is meant for questions related to APIs, SDKs, ....
Regards,
system | 2023-09-10 14:59:43 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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