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Can a bot or virtual agent recognise whether the caller has a male or female voice, i.e. whether they are a man or a woman?

  • 1.  Can a bot or virtual agent recognise whether the caller has a male or female voice, i.e. whether they are a man or a woman?

    Posted 11-06-2025 08:49
    Edited by Thomas Repking 11-06-2025 08:50

    Can a bot or virtual agent recognise whether the caller has a male or female voice, i.e. whether they are a man or a woman? This would help in an authentication process


    #ConversationalAI(Bots,VirtualAgent,etc.)

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    Thomas Repking
    CS
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  • 2.  RE: Can a bot or virtual agent recognise whether the caller has a male or female voice, i.e. whether they are a man or a woman?
    Best Answer

    Posted 11-06-2025 10:21

    Hi Thomas,

    No, it doesn't look like this is an option with Genesys Cloud. I'm not sure of anyone else has looked into this and has more information on a workaround?

    Researching it, gender is hard to distinguish across languages, accents, age, health, and devices and a better option would be using voice biometrics to determine if the voice is correct. There are options in the AppFoundry



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Can a bot or virtual agent recognise whether the caller has a male or female voice, i.e. whether they are a man or a woman?

    Posted 11-06-2025 10:29

    Hello Thomas

    Currently, Genesys Cloud does not provide a native feature that allows bots or virtual agents to automatically detect whether a caller's voice is male or female. Using gender inference for authentication also introduces accuracy concerns and privacy implications. For voice-based authentication, the recommended approach is to use voice biometrics, which is supported through specific partner integrations.



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    Gabriel Garcia
    NA
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    Original Message


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