One potential option, you could create an Agent Script button, and call either an external API to write to a database or datatable, or agentless email api etc depending on how you wanted to notify people.
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Anton Vroon
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Original Message:
Sent: 04-08-2024 16:21
From: Gina Palmer
Subject: Can agents Flag interactions for reasons OTHER THAN technical issues?
I know users can flag a call they are on if there is a problematic audio issue, but what is we wanted to flag a call due to some kind of urgent business related issue that has nothing to do with the voice integrity. Is that something we can set up?
#Unsure/Other
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Gina Palmer
Manager, Workforce Management
Papa, Inc.
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