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  • 1.  Can agents Flag interactions for reasons OTHER THAN technical issues?

    Posted 04-08-2024 16:22
    No replies, thread closed.

    I know users can flag a call they are on if there is a problematic audio issue, but what is we wanted to flag a call due to some kind of urgent business related issue that has nothing to do with the voice integrity.  Is that something we can set up?


    #Unsure/Other

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    Gina Palmer
    Manager, Workforce Management
    Papa, Inc.
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  • 2.  RE: Can agents Flag interactions for reasons OTHER THAN technical issues?
    Best Answer

    Posted 04-08-2024 17:58
    Edited by Jason Kleitz 07-08-2024 15:17
    No replies, thread closed.

    One potential option, you could create an Agent Script button, and call either an external API to write to a database or datatable, or agentless email api etc depending on how you wanted to notify people.



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    Anton Vroon
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