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  • 1.  Can Agents Self-Evaluate Their Interactions

    Posted 10-08-2024 12:36
    No replies, thread closed.

    I have a customer who wants to assign evaluations to agents, for them to complete on their own interactions (self-evaluation). How can I do this without assigning them permission to other agents' interactions?

    And is it possible for agents to calibrate a supervisor's evaluation? If so, what permissions do they need?


    #QualityManagement

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    Nicki Dehn
    AAA Club Alliance Inc.
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  • 2.  RE: Can Agents Self-Evaluate Their Interactions
    Best Answer

    Posted 10-08-2024 15:59
    No replies, thread closed.

    Hey Nicki,

    I don't believe that is possible at the moment. I did find this Idea in the Product Ideas Lab for Agent Self-Evaluation that is currently tagged as Future Consideration. I would recommend that you click the VOTE button on that page and it should notify you via email as this Idea progresses through development.



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    Jason Kleitz
    Genesys - Employees
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  • 3.  RE: Can Agents Self-Evaluate Their Interactions

    Posted 10-08-2024 16:17
    No replies, thread closed.

    Thank you for this, @Jason Kleitz! I voted for it.

    I guess this means they cannot calibrate either?



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    Nicki Dehn
    AAA Club Alliance Inc.
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    Original Message


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