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Can agents view their own My Status by 'Timeline' and 'Log In - Log Out'?

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  • 1.  Can agents view their own My Status by 'Timeline' and 'Log In - Log Out'?

    Posted 03-02-2023 20:08
    No replies, thread closed.

    With the release of the new 'Timeline' and 'Log In - Log Out' in the Agent Status performance views - is there a way for Agents to use these new views in their own 'My Status' view?

    For example, in the Supervisor version of 'Agent Status' - the 'View by' option is visible to view by Duration, Timeline or Log In - Log Out.

    However in the Agents 'My Status' version, the View by option isn't visible (only the 'Graph' button is visible)

    I tried looking for any new permissions and the resource center, but it seems these views are likely tied to the 'UI > Supervisor Agent Details > View' which grants access to all agents.

    Cheers,


    #Omni-ChannelDesktop/UserInterface
    #Reporting/Analytics

    ------------------------------
    Jeff
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  • 2.  RE: Can agents view their own My Status by 'Timeline' and 'Log In - Log Out'?

    Posted 03-11-2023 00:25
    No replies, thread closed.

    Not presently, but add your comments to this idea:  https://genesyscloud.ideas.aha.io/ideas/ANLS-I-847 



    ------------------------------
    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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