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  • 1.  Can anyone please tell me what are the required license or permission needed to use Agent Copilot?

    Posted 4 hours ago

    Can anyone please tell me what are the required license or permission needed to use Agent Copilot?


    #AICopilot(Agent,Supervisor,Admin)

    ------------------------------
    Subhi Gupta
    NA
    ------------------------------


  • 2.  RE: Can anyone please tell me what are the required license or permission needed to use Agent Copilot?

    Posted 3 hours ago

    Good Day Subhi

    I would recommend having a look at the following links as it provides useful info regarding your request.

    https://help.genesys.cloud/articles/genesys-agent-copilot-availability-in-genesys-cloud-licenses/

    https://help.genesys.cloud/articles/genesys-cloud-tokens-model/

    Permissions required:

    https://help.genesys.cloud/articles/permissions-and-roles-for-genesys-agent-copilot/

    Hope this helps.

    Regards



    ------------------------------
    Stephan Taljaard
    EMBEDIT s.r.o
    ------------------------------



  • 3.  RE: Can anyone please tell me what are the required license or permission needed to use Agent Copilot?

    Posted 2 hours ago

    Good day Stephan

    Thank you for your response. I will definitely go through the recommended content.

    Have a great day ahead



    ------------------------------
    Subhi Gupta
    NA
    ------------------------------

    Original Message


  • 4.  RE: Can anyone please tell me what are the required license or permission needed to use Agent Copilot?

    Posted 28 minutes ago

    Thanks!



    ------------------------------
    Sandeep Uniyal
    Consultant
    ------------------------------

    Original Message


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