Does anyone have an example of a bot they built where they prompt the caller for a telephone number?
I'm trying to build an after hours call flow that will prompt the caller for information and update a contact list with a record from the data collected by the bot. Got it all working when I pass the ANI and ask caller for info like First Name, Last Name and State and Zip Code. I'm trying to do the thing like we do with a callback where your read off the ANI and ask if they'd like the to receive the callback at another number. I can pass the ANI into the PhoneNumberType slot, but if I clear that slot and prompt for another number, the bot never recognizes the spoken or DTMF number. I'm thinking it has to have something to do with the slot or regex I'm using for the slot. Any advice?
I'm trying to use Ask for Slot and collect the alternate callback telephone number. When I test and speak or DTMF the telephone number it always takes the Invalid Response No Match path. I've trial & errored different regex expressions for the Slot Type with no success. Can we do this with Dialog Engine?
I suppose I could pass the control back to a Inbound flow and prompt the caller for DTMF for an alternate number, but wanted to do it with Dialog Engine if possible.
#Connect with a Customer (NEW)
#API/Integrations#Unsure/Other------------------------------
Greg Beal
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