Original Message:
Sent: 10-14-2025 16:19
From: Luiz Rosa
Subject: Can I display Knowledge Article titles in Digital Bot Flow loop?
Hi Nicole VanWie
You can use Flow.searchResults[x].name to display the article title before showing its content. Inside your loop, add a Communicate action to show the title, and then use a Knowledge action to display the article content itself. This way, the bot will list each article with its title displayed before the content.
Hope this helps!
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Luiz Rosa
Full stack developer
Original Message:
Sent: 10-14-2025 14:31
From: Nicole VanWie
Subject: Can I display Knowledge Article titles in Digital Bot Flow loop?
Hello,
Using the proposed method to Control knowledge behavior in your voice or digital bot flow: Control knowledge behavior in your voice or digital bot flow - Genesys Cloud Resource Center
Does anybody have a suggestion on how I could have the bot display the title of the article immediately prior to Showing the Knowledge Article? So if I pull back 3 articles that are potential matches for the customer, I want to loop through showing all, but list the name of the article with the article text. I am assuming I can set all article titles as a variable and then add a communicate object at the top of the loop to display that title then the Knowledge Article but struggling on how to accomplish that.
Thank you!
#ArchitectandDesign
#ConversationalAI(Bots,VirtualAgent,etc.)
#DigitalChannels
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Nicole VanWie
UC Engineer
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