Genesys Cloud - Main

Can I search for a phone number in interactions spanning more than one month, such as within this year?

Hello George,

You can filter interactions by phone number using the ANI and DNIS filters.

Can I search for a phone number in interactions spanning more than one month, such as within this year?

Hi Jason 

Thanks for your advice, however it still bound with the time interval with months only after filter out DNIS or ANI 

George Lau

Hello George,

You can filter interactions by phone number using the ANI and DNIS filters.

Can I search for a phone number in interactions spanning more than one month, such as within this year?

Hello George,

We currently do not have the ability to filter to interactions longer than a month. I did find this Idea that is currently marked as Future Consideration in the Product Ideas Lab. I would recommend voting on and commenting on that Idea.

Hi Jason 

Thanks for your advice, however it still bound with the time interval with months only after filter out DNIS or ANI 

George Lau

Hello George,

You can filter interactions by phone number using the ANI and DNIS filters.

Can I search for a phone number in interactions spanning more than one month, such as within this year?