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  • 1.  Can Performance > Workspace be hidden?

    Posted 02-07-2024 04:56
    No replies, thread closed.

    Hello,

    I have a general question about the Cloud UI.

    I am trying to understand if the Performance menu option across the top menu (Performance > Workspace) can be hidden by removing specific role permissions. I am interested in removing this entirely for agents.

    If I remove permissions such as Analytics > Tab Configurations > (all), and Analytics > View Configurations > (all), I effectively make clicking on Performance -> Workspace useless - an error related to permissions appears. 

    Is it possible to remove this from the UI entirely?

    If you have agents using Performance > Workspace, what types of use cases are your agents using it for?

    Regards,

    Andrew


    #Reporting/Analytics

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    Andrew Budwill
    Voxai Solutions Inc.
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  • 2.  RE: Can Performance > Workspace be hidden?
    Best Answer

    Posted 02-09-2024 13:18
    No replies, thread closed.

    @Andrew Budwill - It is not possible currently to hide "workspace" under "Performance" menu or "Performance" menu itself using permissions. You bring up a valid point from an user experience perspective where it would be confusing to users without the necessary analytics-related permissions. I recommend creating an idea for this and we can evaluate it further.

    Thanks,



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    Nikhil Ponnam
    Principal Product Manager, Genesys Cloud CX
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    Original Message


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