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Can PureCloud Voice integrate with a 3rd party PBX (private branch exchange)?

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  • 1.  Can PureCloud Voice integrate with a 3rd party PBX (private branch exchange)?

    Posted 10-18-2016 20:25
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  • 2.  RE: Can PureCloud Voice integrate with a 3rd party PBX (private branch exchange)?

    Posted 10-18-2016 20:35
    No replies, thread closed.

    Currently PureCloud Voice is only supported in a Central Deployment Model (CDM).  This does not allow for integrating with 3rd party PBX's located at customer sites/datacenters/clouds.

    Product Management is in the process of defining this capability and we should be able to support such hybrid architectures in the future.