VaunMcCarthy | 2022-04-29 02:53:45 UTC | #1
I may be completely misunderstanding things but can someone please paste an example query that will look up a conversation and show the milestones that the call went through? All I seem to be able to find are a total number of milestones but in the UI and API I can't seem to come out with specifics around the individual milestones within a particular interaction.
Eos_Rios | 2022-05-08 11:56:42 UTC | #2
This may be worth reading if you haven't; https://developer.genesys.cloud/blog/2021-06-10-flow-outcome-milestones/
You can obtain granular outcome results from : POST /api/v2/analytics/conversations/details/jobs
GET /api/v2/analytics/conversations/details/jobs/{jobId}/results
They're located in: conversations -> participants -> sessions -> flow -> outcomes
And may include milestones as well, but you'd have to parse quite heavily to get them.
Some conversation from last year when this was introduced; https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=61e21300-0a2c-419a-bf95-de5488387b8d&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer
system | 2022-06-07 11:57:34 UTC | #3
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