1119 | 2023-03-07 05:27:34 UTC | #1
Hello, team. I was wondering if there is any option available in Genesys Cloud to configure working (business) hours for a specific queue. Like, agents waiting in a certain queues get calls only during business hours, and when it's on lunch time, customers hears a pre-recorded audio indicating the service is not available at the moment. I have looked into the queue configuration, and could not find any. Do you have any ideas?
Thank you
tim.smith | 2023-03-07 14:41:24 UTC | #2
General configuration questions are better suited for the Genesys Cloud Community Forum. This forum is specific to API usage and customizations.
You may be interested in schedules https://help.mypurecloud.com/articles/schedules/
system | 2023-04-07 14:41:28 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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