Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Can we have a Date Picker in Digital/ Bot Flow for storing Date of Birth, etc?

    Posted 04-10-2024 10:04
    No replies, thread closed.

    Can we have a Date Picker in Digital Bot Flow for storing Date of Birth, etc?

    So, instead of manually typing, which could be in various different format, to give an option for date picker something like we have on the script (shown below)?

    Currently, I am using Slot with data type as date, but most of the time people tend to enter their local format eg varying, DDMMYYYY, MMDDYYYY, YYYYMMDD, DDMMYY, etc. I have to use them to data dip in the CRM verification/automation process for a easy solution.

    Any working input/idea will be appreciated :D

    Thanks.


    #ArchitectureandDesign
    #ConversationalAI(Bots,AgentAssist,etc.)
    #DigitalChannels

    ------------------------------
    Khurshid Ali,
    Consultant / Developer / Tech Lead,
    NCR Voyix,
    khurshid.ali@ncrvoyix.com,
    New Delhi,
    India
    ------------------------------


  • 2.  RE: Can we have a Date Picker in Digital/ Bot Flow for storing Date of Birth, etc?
    Best Answer

    Posted 04-10-2024 15:15
    No replies, thread closed.

    Indeed good improvement, thanks for raising this: we have it among our upcoming plans, please check this Idea to get the latest > https://genesyscloud.ideas.aha.io/ideas/DIG-I-1263



    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------



  • 3.  RE: Can we have a Date Picker in Digital/ Bot Flow for storing Date of Birth, etc?

    Posted 11-15-2024 11:14
    No replies, thread closed.

    Hello Khurshid,

    I wanted to post a follow up to your initial post. It looks like this Idea is currently In Development! If you haven't done so already, I would recommend clicking the VOTE button on that Idea. It will let alert you as it progresses through Development to release.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 4.  RE: Can we have a Date Picker in Digital/ Bot Flow for storing Date of Birth, etc?

    Posted 12-04-2024 13:59
    No replies, thread closed.

    Hello Jason, Thanks for your response.

    This is my new ID and I have voted-up this requirement from new ID as well :)

    Though the idea was about social channels, mostly messaging channel. I was wondering if this will allow me to playback (inbound voice call) the Date in collect-input node in a format like, " you have entered you DOB as, February, 1, 1990" 



    ------------------------------
    Khurshid Ali
    Senior Service Engineer
    ------------------------------

    Original Message


  • 5.  RE: Can we have a Date Picker in Digital/ Bot Flow for storing Date of Birth, etc?

    Posted 07-07-2025 02:34
    Edited by Fegy Simon 07-07-2025 02:40
    No replies, thread closed.

    its more on the time picker and not date picker :( 

    https://help.mypurecloud.com/articles/work-with-time-pickers-in-bot-conversations/



    ------------------------------
    [Fegy] [Simon]
    [TAM][Genesys]
    ------------------------------



Related Content