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  • 1.  Can you forward an Extension?

    Posted 11-23-2022 16:24
    No replies, thread closed.

    Just working on an issue where the Agent has an assigned extension however her calls are flowing to the queue;need to have her calls go to her or voicemail.

    Thanks.  


    #Telephony


  • 2.  RE: Can you forward an Extension?

    Posted 11-25-2022 04:43
    No replies, thread closed.
    Hi Claudette

    Did you configure DID number to this extension? 

    Do you want to route an external number to this extension i guess..

    Let me know

    ------------------------------
    Alberto Sagredo
    Sr Technical Account Manager EMEA
    Genesys - Employees
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