Genesys Cloud - Main

Client has requested a simple two question survey post-call, before I look at third party solutions I've been playing with a super basic in-IVR survey using Architect and Collect Input and External Tags. I've got the survey part working, and can see external tags in reporting, but it looks like you can only have one external tag per interaction.

You can see in the below interaction report it's only showing the tag on the second question, which I'm assuming is overriding the first question external tag. Is that correct?

Correct only 1 External tag per call. Wish it was more. You could always append the answers together and then write one external tag. Or write the answers as participant data and pull those out in the reporting.

Ahhh, I was looking at participant data but hadn't found a way to pull that from the native Genesys reports, I could only see them in scripts for agents. Is there a way in the native interactions reports or do we need an API GET hook to get the participant data for reports?

(Thanks Anton)

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Eve
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In the Interaction View, when you click export, there is a toggle called include custom attributes, just make sure that is ticked and that will pull the participant data through.

Now it use to be always about 24 hours behind, so the participant data wouldn't be available this way for 24 hours, but believe there was a recent update that reduced that down to a few minutes.

Otherwise it is available in one of the GET API calls.