Genesys Cloud - Main

Part of our standard operating procedure is to transfer some calls to specific phone numbers to put customers in contact with particular departments.  Is there a report (i.e., a field in the interaction) that shows the number a call has been transferred to?

#Metrics

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John Edwards
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You can use the "Session DNIS" option in the Workspace view to see any numbers, both internal and external, that are dialed during the Interaction. (i.e., an agent uses an internal number for transfer purposes, or when the IVR transfers a call to the external answering service.)

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Gene Gutierrez | Workforce Analyst
Presbyterian Workforce Management
Albuquerque, NM
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