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Can you set an agent on-queue without the option to go off queue within a specific time frame?

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  • 1.  Can you set an agent on-queue without the option to go off queue within a specific time frame?

    Posted 08-07-2017 09:11
    No replies, thread closed.


  • 2.  RE: Can you set an agent on-queue without the option to go off queue within a specific time frame?

    Posted 08-07-2017 13:37
    No replies, thread closed.

    In my opinion; Luckily it is not an option.

    Setting an user on queue automatically -> Where is the check that user is online , has a correct station and behind his/her desk?

     



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