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Can you set up CHAT with external clients/vendors?

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  • 1.  Can you set up CHAT with external clients/vendors?

    Posted 12-12-2017 14:19
    No replies, thread closed.


  • 2.  RE: Can you set up CHAT with external clients/vendors?

    Posted 12-12-2017 15:11
    No replies, thread closed.

    As far as I know an Agent can not setup an external webchat session.

     



  • 3.  RE: Can you set up CHAT with external clients/vendors?

    Posted 12-12-2017 15:14
    No replies, thread closed.

    Thanks Rogier. Looking at info in the resources area it appears that u can use a web hook integration thru an approved listed vendor and go that way if your an admin. would you be familiar with that by chance?

     



  • 4.  RE: Can you set up CHAT with external clients/vendors?

    Posted 12-12-2017 15:19
    No replies, thread closed.

    What do you want to do exactly? Maybe I can help... You can send a pm