Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Canned reports deprecation: Update

    Posted 01-04-2023 15:37
    No replies, thread closed.
    Hi everyone,

    On June 22, 2022, Genesys Cloud announced that it intends to migrate all canned report usage (a limited set of report types with no configurability other than the most basic options) to the dynamic view exports that will let users generate all the reports they may need, with ease.

    This announcement includes updated deprecation dates for all the types of reports.

    For more information, please refer to this article on the resource center:

    Deprecation: Canned reports

    Please let me know if you have any questions.

    Thanks,
    #Reporting/Analytics

    ------------------------------
    Nikhil Ponnam
    Principal Product Manager, Genesys Cloud CX
    ------------------------------


  • 2.  RE: Canned reports deprecation: Update

    Posted 01-08-2023 01:13
    No replies, thread closed.
    Nikhil,
    When we will get the Agent Status report or Agent Timeline View as it was originally called on some old Roadmap.

    ------------------------------
    Robert Wakefield-Carl
    TTEC Digital, LLC dba Avtex
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Canned reports deprecation: Update

    Posted 02-15-2023 10:00
    No replies, thread closed.

    Hello everyone,

    To allow for more time to achieve functional parity between canned reports and view exports, Genesys is modifying the canned reports deprecation plan. This deprecation notice includes updates to the deprecation dates for each report. For more information, please refer to: Deprecation: Canned reports - Genesys Cloud Resource Center

    Thanks,



    ------------------------------
    Nikhil Ponnam
    Principal Product Manager, Genesys Cloud CX
    ------------------------------


Related Content