Genesys Cloud - Main

Hi community,

I'm trying to figure out how to insert a PDF attachment into a canned response. Has anyone done this before? I haven´t been able to find anything about it in the doc yet.

Thanks in advance

BR

#Unsure/Other

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ANA BELEN ALONSO VIDALES
CTI
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Have you tried sending a link to the document library

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Glyn Hayes
Engineer
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Hello Ana,

As of right now, Genesys Cloud does not support attaching PDF files directly to canned responses. I did see that there is an Idea that is In Development in the Product Ideas Lab. I would recommend taking a look at that Idea and voting on and/or commenting on that so that you can receive updates on that feature.

If you would like to attach a PDF to the conversation you will need to do so during a live interaction. You can drag and drop, copy and paste, or click the "Attach file" button to include the PDF.

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Jason Kleitz
Online Community Manager/Moderator
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