Genesys Cloud - Main

Hi community,

I'm trying to figure out how to insert a PDF attachment into a canned response. Has anyone done this before? I haven´t been able to find anything about it in the doc yet.

Thanks in advance

BR

Have you tried sending a link to the document library

Hello Ana,

As of right now, Genesys Cloud does not support attaching PDF files directly to canned responses. I did see that there is an Idea that is In Development in the Product Ideas Lab. I would recommend taking a look at that Idea and voting on and/or commenting on that so that you can receive updates on that feature.

If you would like to attach a PDF to the conversation you will need to do so during a live interaction. You can drag and drop, copy and paste, or click the "Attach file" button to include the PDF.