Does your user have the Master Admin role assigned, as specified in the Resource Center for required permissions?
(Or, at least the
Responses >
All Permissions permission checked to be sure you have the rights necessary)
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George Ganahl CCXP, GCA
Principal Program Manager
Genesys
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Original Message:
Sent: 11-08-2018 11:19
From: Lucie DeCristofaro
Subject: Canned response error saving Message
Can you please create a care ticket with the details?
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Lucie DeCristofaro
Genesys - Employees
Original Message:
Sent: 11-07-2018 11:21
From: nicolas urgin
Subject: Canned response error saving Message
I restart the app and tried again to create a canned message but I still have the same error "error saving Message"
It's impossible for me to create any canned responses because I can't save it.
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nicolas urgin
Dimension Data France
Original Message:
Sent: 11-07-2018 05:59
From: Matthew Calton
Subject: Canned response error saving Message
Hi Nicolas - I cannot see anything wrong with your screenshot except the typo at the top - I would simply refresh the App and try the procedure again. - Matt
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Matt Calton
Grove & Dean Ltd
Original Message:
Sent: 11-07-2018 05:42
From: nicolas urgin
Subject: Canned response error saving Message
Hello,
I tried to create some canned response to do some example but it failed.
I was using Substitution AGENT_NAME and CUSTOMER_NAME
But when I want to save the canned response I have this error: Error saving response.
Best Regard,
Nicolas
#Unsure/Other
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nicolas urgin
Dimension Data France
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