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  • 1.  Canned response field takes over the entire screen

    Posted 07-13-2020 20:28
    No replies, thread closed.
    Hi,

    Every time User Tania tries to do an email the canned response field takes over the entire screen. This happening for couple of agents and they use the Desktop application. With the changes it pretty frustrating for them! as every time they need to click message. Added the video.
    Not sure may be there may be a simple fix for this. Can any one help me. 

    #Ask Me Anything (AMA)
    #Architecture and Design
    #Connect with a Customer (NEW)
    #DigitalChannels
    #Implementation
    #API/Integrations
    #Omni-ChannelDesktop/UserInterface
    #Outbound
    #PlatformAdministration
    #Quality Management
    #Remote Work Enablement
    #Reporting/Analytics
    #Roadmap/New Features
    #Routing (ACD/IVR)
    #Security
    #SIP/VolP
    #System Administration
    #Telephony
    #Unsure/Other
    #Community Videos (TAM, QA, etc.)

    ------------------------------
    Prabhu Paulraj
    NZ
    ------------------------------


  • 2.  RE: Canned response field takes over the entire screen
    Best Answer

    Posted 07-13-2020 21:50
    No replies, thread closed.
    There is a button to change the frame size, you can use this one:







    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------



  • 3.  RE: Canned response field takes over the entire screen

    Posted 07-14-2020 00:09
    Edited by Jason Kleitz 07-12-2024 10:02
    No replies, thread closed.
    Hi Paulo,

    Thanks will update once I do this. 


    ------------------------------
    Prabhu Paulraj


    Original Message


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