Genesys Cloud - Main

Hi, 

I am looking for a way to check the frequency of usage of canned responses, to determine which can be deactivated within the library? 

Kind Regards, 
Jasmin
#Reporting/Analytics

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Jasmin Jenkinson
Tonik Energy
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Hi Jasmin,

I think there is a way to do this within Purecloud. Would be handy though, have you raised as an idea on the ideas portal?

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sam spicer
Curo Group
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Hi Sam, 

Thanks for the response, have you any idea of how to find this in Purecloud? 

I'm new to this forum where is the ideas portal? 


Thanks,
Jaz

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Jasmin Jenkinson
Tonik Energy
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Original Message:
Sent: 08-13-2019 04:33
From: sam spicer
Subject: Canned Responses

Hi Jasmin,

I think there is a way to do this within Purecloud. Would be handy though, have you raised as an idea on the ideas portal?

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sam spicer
Curo Group
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your welcome. 
Sure its here : https://purecloud.ideas.aha.io/ideas


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sam spicer
Curo Group
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Original Message:
Sent: 08-13-2019 07:16
From: Jasmin Jenkinson
Subject: Canned Responses

Hi Sam,

Thanks for the response, have you any idea of how to find this in Purecloud?

I'm new to this forum where is the ideas portal?


Thanks,
Jaz

------------------------------
Jasmin Jenkinson
Tonik Energy
------------------------------


Original Message:
Sent: 08-13-2019 04:33
From: sam spicer
Subject: Canned Responses

Hi Jasmin,

I think there is a way to do this within Purecloud. Would be handy though, have you raised as an idea on the ideas portal?

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sam spicer
Curo Group

Jasmin, I think Sam's intended answer was "I don't think there is a way to do this within PureCloud."

No, there is not reporting on canned response usage.

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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 08-13-2019 07:16
From: Jasmin Jenkinson
Subject: Canned Responses

Hi Sam,

Thanks for the response, have you any idea of how to find this in Purecloud?

I'm new to this forum where is the ideas portal?


Thanks,
Jaz

------------------------------
Jasmin Jenkinson
Tonik Energy
------------------------------


Original Message:
Sent: 08-13-2019 04:33
From: sam spicer
Subject: Canned Responses

Hi Jasmin,

I think there is a way to do this within Purecloud. Would be handy though, have you raised as an idea on the ideas portal?

------------------------------
sam spicer
Curo Group