Hello Genesys Community,
Genesys is constantly updating its user interface to follow industry trends and standards. We are excited to announce the upcoming Canned Responses Admin UI enhancements.
In September, administrators can access a new user interface for managing their canned responses. The new UI offers improved usability and is more intuitive. Note that this UI refresh includes only style enhancements related to usability and does not include any major functional changes or feature additions, and there is no impact to agent facing views.
Sample screenshots:
Before – A single page with Libraries and Responses side-by-side:
After:
A separate tab for Responses with related functions like search, add, and edit in an intuitive user interface.
Adding a response.
#DigitalChannels
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Marudhu Pandian
Genesys - Employees
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