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  • 1.  cannot call between two sites on the same Org ??

    Posted 11-13-2018 12:41
    No replies, thread closed.
    Hello,

    We have a customer with two sites configured on the same organisation of Purecloud, the users on site A can call each others on the same site, however cannot call the users on the site B and vice versa, the issue is either by calling through Purecloud or through DID number of users

    Note that all users use Polycom phones integrated with Purecloud

    is there any restriction was applied between two sites on the same Org of Purecloud ?

    Thank you in advance for your replies
    #Implementation
    #SIP/VolP
    #SystemAdministration
    #Telephony


  • 2.  RE: cannot call between two sites on the same Org ??

    Posted 11-13-2018 13:07
    No replies, thread closed.
    My first guess is that they have two Edge Groups configured, one for each Site:

    • Edges in one Edge group cannot communicate to Edges in another Edge group. For organizations with multiple locations, use site configuration to manage Edges not Edge groups. Only create separate Edge groups if you do not want direct communication between Edges in the separate groups.

    More information on communication between sites is at https://help.mypurecloud.com/articles/edge-group-configuration-overview/

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: cannot call between two sites on the same Org ??

    Posted 11-14-2018 05:10
    No replies, thread closed.
    Thank you George, of corse we have two Edge Groups and two sites

    What we can do to enable communication between two sites and two group Edges ?

    Thank you
    Original Message


  • 4.  RE: cannot call between two sites on the same Org ??

    Posted 05-07-2019 17:22
    No replies, thread closed.
    Hi Oudderhem Mostafa
    Please can you indicate me if somebody give you an solution for this requierement

    ------------------------------
    Gladys Galabay
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
    ------------------------------

    Original Message


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