Genesys Cloud - Main

We've used common modules a lot since release, superb enhancement to the Architect. But it's a pity, that you cannot add flow outcomes/milestones to you common module flow, if it's set compatible with in-queue flows. What's the reasoning behind this limitation, and can we expect this being removed along future releases?

We've used outcomes quite a bit, for example with critical data action nodes. From flow outcome dashboard, you can easily spot if there are or has been issues with your actions.
#Routing(ACD/IVR)

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Timo Välimäki
DXC Technology Finland Oy
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I am sure they are working on this, bit here is an idea for tracking and voting.

https://genesyscloud.ideas.aha.io/ideas/ANLS-I-864

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 11-02-2021 10:53
From: Timo Välimäki
Subject: Cannot include flow outcomes in a common module set compatible with in-queue flows

We've used common modules a lot since release, superb enhancement to the Architect. But it's a pity, that you cannot add flow outcomes/milestones to you common module flow, if it's set compatible with in-queue flows. What's the reasoning behind this limitation, and can we expect this being removed along future releases?

We've used outcomes quite a bit, for example with critical data action nodes. From flow outcome dashboard, you can easily spot if there are or has been issues with your actions.
#Routing(ACD/IVR)

------------------------------
Timo Välimäki
DXC Technology Finland Oy
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