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Cant able to Blind transfer to queue/agent using API

  • 1.  Cant able to Blind transfer to queue/agent using API

    Posted 06-05-2025 18:09

    Kaviya_V | 2024-06-11 13:41:22 UTC | #1

    Hi Team,

    Please help us,

    I am trying to use blind transfer api to transfer the call to another agent/queue, I am getting 202 response, but it does not initiate the call transfer.

    Thanks, Kaviya

    tim.smith | 2024-06-11 13:44:11 UTC | #2

    Please open a case with Genesys Cloud Care to investigate. The API is working as intended, but Care will have to investigate what's failing downstream.

    system | 2024-07-12 13:44:58 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 26707



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