Legacy Dev Forum Posts

JulianAlejandroVil | 2023-03-30 13:25:01 UTC | #1

Hi Team,

I am trying to get the same data I get in the front (in the call details) when i do that API call to this endpoint

/api/v2/analytics/conversations/details

But the issue is that i can't see any of the participant data i can get when I look through the call in the front end. I specially refer to values stored in the participant data tab (see screenshot below). Is there someplace else i could find this information?

Thanks in advance!

Eos_Rios | 2023-04-03 15:09:37 UTC | #2

Participant Information is only available in real time from;

• Meda Type specific single conversation lookups like GET /api/v2/conversations/calls/{conversationId}
• GET /api/v2/conversations/{conversationId}
• Listening to all conversations in a queue via websocket
• POST /api/v2/conversations/participants/attributes/search

You can get them in bulk from POST /api/v2/analytics/conversations/details/jobs but they will be delayed 24-48 hours depending on volume because they have to be ingested into Genesys' internal data lake before that endpoint can see them.

system | 2023-04-30 13:48:35 UTC | #3

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This post was migrated from the old Developer Forum.

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