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  • 1.  can't make outbound calls

    Posted 07-17-2017 10:31
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    we can't make outbound calls but receive inbound normally, need any help or idea for this issue



  • 2.  RE: can't make outbound calls

    Posted 07-17-2017 12:16
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    What does the log say?

    Does the site have an Outbound Route? Did you Simulate call under Sites?

     



  • 3.  RE: can't make outbound calls

    Posted 07-17-2017 12:21
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    where i can see the log?

    yes, simulate and success



  • 4.  RE: can't make outbound calls

    Posted 07-17-2017 12:23
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    Under de Edge, tab Protocol Diagnostics Logs.

    Log must be activated on Trunk and Edge!

     



  • 5.  RE: can't make outbound calls

    Posted 07-17-2017 12:44
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    As you see in screenshot forbidden.

     

     



  • 6.  RE: can't make outbound calls

    Posted 07-17-2017 12:51
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    403 Forbidden is response from the trunk. As far I can judge the provider doesn't accept the destination or your (public) IP. Check this issue with your provider.



  • 7.  RE: can't make outbound calls

    Posted 07-17-2017 21:47
    No replies, thread closed.

    the issue still exist any more ideas



  • 8.  RE: can't make outbound calls

    Posted 07-18-2017 05:42
    No replies, thread closed.

    Does your Sip provider accept a request without the + in the phonenumber?

     



  • 9.  RE: can't make outbound calls

    Posted 07-18-2017 13:44
    No replies, thread closed.

    We were using pattons as a first option for outbound calls and now we change it to another sip proxy and it work fine now.



  • 10.  RE: can't make outbound calls

    Posted 07-18-2017 13:45
    No replies, thread closed.

    Top, great to hear its working now!



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