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  • 1.  Can't see my agents in the schedule but others can see them

    Posted 03-10-2025 19:00
    No replies, thread closed.

    Good afternoon, I am a WFM analyst and all of the sudden today, one of my BU/MU's is no longer showing me the agents schedules et I have over 20 agents in that MU. However my two co-workers and my IHT team can see them. I've logged out, rebooted, even logged in from home to see if anything would make a difference and the schedule is still blank. I can see all of my others BU/MU's just fine, just not this one. None of my permissions have changed. I'm at a loss. Has anyone else experienced this before? What did you do to fix it?

    Schedule view of my BU/MU where my agents are not showing up

    #Scheduling

    ------------------------------
    Laura Callaway
    Application Analyst
    St. Luke's Health System
    ------------------------------


  • 2.  RE: Can't see my agents in the schedule but others can see them

    Posted 03-10-2025 19:14
    No replies, thread closed.

    I've gone most of the work day with no visibility, I post here and within a few minutes everything is restored  - ironic timing LOL



    ------------------------------
    Laura Callaway
    Application Analyst
    St. Luke's Health System
    ------------------------------



  • 3.  RE: Can't see my agents in the schedule but others can see them

    Posted 03-12-2025 13:31
    No replies, thread closed.

    Glad you were able to resolve this issue. 



    ------------------------------
    Robert Gacula, Manager, Workforce Management Team
    American Specialty Health
    RobertG@ASHN.com CA, San Diego.
    ------------------------------

    Original Message


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