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Can't select a "Bot Flow" im my Message Flow in Architect

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  • 1.  Can't select a "Bot Flow" im my Message Flow in Architect

    Posted 06-28-2023 04:44
    No replies, thread closed.

    Hi,

    I have a problem in Architect.

    I have built a Inbound Message flow and a "Bot Flow" inside of Architect.

    I want that this Bot Flow will be called with Action "Call Bot Flow" in my Inbound Message flow.

    But when I reference this Bot flow I always get an error. No versions of that Bot flow is visible and I can't select a version there. There is only the error message "No 'Bot Flow' Reference". What does this mean?

    What I have to do so that I correctly can reference that Bot flow?

    P.S.: I already played with the output modes for the Bot flow (voice, text, flow view filter). Nothing helped.

    Thank you and best regards,

    Christian.


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Christian Werner-Berger
    Deutsche Telekom Business Solutions GmbH
    ------------------------------


  • 2.  RE: Can't select a "Bot Flow" im my Message Flow in Architect

    Posted 06-28-2023 09:22
    No replies, thread closed.

    The "no bot flow reference" means that you haven't selected a bot and bot version. That's all that that message means.

    I tried to recreate your error and was not able to do it.

    What happens when you are in your Inbound Message Flow and you select the Call Bot Flow tool (like you have done in your screenshot) and you select Solare_Bot_Flow in the Bot Flow drop down list and then click the icon (arrow and door) to open the bot Flow? Does the Bot Flow open? And, if it does is it the Bot Flow and Version you think you have published? If it does open the bot flow, publish it just in case.



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    Dan Fontaine
    ConvergeOne, Inc.
    ------------------------------

    Original Message


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