Genesys Cloud - Main

HI guys, 

1) I have purchased the VTS (Extended Voice transcription service) and it is active . 

2) in Speech and  text configuration , Transcription is enabled based on Queue and flow .

3) Created program, where i have set the  dialect as zh-HK and Transcription engine as VTS, also selected respective queues and flow , and Published. 

4) Enable transcription in Queue. 

5) added set language in flow followed  by transcription enabled. 

but when i make a call, transcription is displayed as en-au dialect .. Transcription was not perfect..it was in English.

i think step 1, is there any authentication process is missed or not , what i did was just purchased and activated the service. Please guide me.

Hi Sajid,

Since you're receiving a transcript, it doesn't sound like an authentication issue with VTS.

A couple of things I'd verify:

• Is the queue language also configured as zh-HK?

• In the Set Language action, are you explicitly setting zh-HK, and is it executed before the caller starts speaking?

• When you open the interaction details, does the conversation language show en-AU from the start?
  

Hope this helps and I'm sure someone might add more to this.