I just received an email saying that the idea for Capacity Planning (WEM-I-573) has been delivered.  Is this correct?  If so, is there documentation around how it works? 

Thanks!
#GenesysCloudCX
#Forecasting
#Scheduling

------------------------------
Jason Lorden
Independent Health Association, Inc.
------------------------------

Looks like it was just updated again to Accepted this time. 

Thanks!

------------------------------
Jason Lorden
Independent Health Association, Inc.
------------------------------

Original Message:
Sent: 09-12-2022 12:32
From: Jason Lorden
Subject: Capacity Planning

I just received an email saying that the idea for Capacity Planning (WEM-I-573) has been delivered.  Is this correct?  If so, is there documentation around how it works?

Thanks!
#GenesysCloudCX
#Forecasting
#Scheduling

------------------------------
Jason Lorden
Independent Health Association, Inc.
------------------------------

Hi Jason, i apologize it was an error.  We just completed some research related to capacity planning, not the actual feature release.  I moved the idea back to "Accepted".  We are excited to ramp up efforts further related to capacity planning in the near future.

Thank you,
Chris Johnson

------------------------------
Christopher Johnson
Genesys - Employees
------------------------------

Original Message:
Sent: 09-12-2022 12:48
From: Jason Lorden
Subject: Capacity Planning

Looks like it was just updated again to Accepted this time.

Thanks!

------------------------------
Jason Lorden
Independent Health Association, Inc.

Original Message:
Sent: 09-12-2022 12:32
From: Jason Lorden
Subject: Capacity Planning

I just received an email saying that the idea for Capacity Planning (WEM-I-573) has been delivered.  Is this correct?  If so, is there documentation around how it works?

Thanks!
#GenesysCloudCX
#Forecasting
#Scheduling

------------------------------
Jason Lorden
Independent Health Association, Inc.
------------------------------

No problem....thanks Chris.  As you might be able to tell, we are very excited to have a capacity planning option in Genesys.  I'm glad there is some kind of movement in this area.

------------------------------
Jason Lorden
Independent Health Association, Inc.
------------------------------

Original Message:
Sent: 09-12-2022 13:14
From: Christopher Johnson
Subject: Capacity Planning

Hi Jason, i apologize it was an error.  We just completed some research related to capacity planning, not the actual feature release.  I moved the idea back to "Accepted".  We are excited to ramp up efforts further related to capacity planning in the near future.

Thank you,
Chris Johnson

------------------------------
Christopher Johnson
Genesys - Employees

Original Message:
Sent: 09-12-2022 12:48
From: Jason Lorden
Subject: Capacity Planning

Looks like it was just updated again to Accepted this time.

Thanks!

------------------------------
Jason Lorden
Independent Health Association, Inc.

Original Message:
Sent: 09-12-2022 12:32
From: Jason Lorden
Subject: Capacity Planning

I just received an email saying that the idea for Capacity Planning (WEM-I-573) has been delivered.  Is this correct?  If so, is there documentation around how it works?

Thanks!
#GenesysCloudCX
#Forecasting
#Scheduling

------------------------------
Jason Lorden
Independent Health Association, Inc.
------------------------------

Any update to when there may be a capacity planning release?  This is a major missing from going from on prem engage to cloud

------------------------------
Clayton Curtis
Enova Online Services, Inc.
------------------------------

Original Message:
Sent: 09-12-2022 13:14
From: Christopher Johnson
Subject: Capacity Planning

Hi Jason, i apologize it was an error.  We just completed some research related to capacity planning, not the actual feature release.  I moved the idea back to "Accepted".  We are excited to ramp up efforts further related to capacity planning in the near future.

Thank you,
Chris Johnson

------------------------------
Christopher Johnson
Genesys - Employees

Original Message:
Sent: 09-12-2022 12:48
From: Jason Lorden
Subject: Capacity Planning

Looks like it was just updated again to Accepted this time.

Thanks!

------------------------------
Jason Lorden
Independent Health Association, Inc.

Original Message:
Sent: 09-12-2022 12:32
From: Jason Lorden
Subject: Capacity Planning

I just received an email saying that the idea for Capacity Planning (WEM-I-573) has been delivered.  Is this correct?  If so, is there documentation around how it works?

Thanks!
#GenesysCloudCX
#Forecasting
#Scheduling

------------------------------
Jason Lorden
Independent Health Association, Inc.
------------------------------

Hi Clayton,

I'm sourcing an update for you.

------------------------------
Tracy
Genesys
------------------------------

Original Message:
Sent: 03-21-2023 17:05
From: Clayton Curtis
Subject: Capacity Planning

Any update to when there may be a capacity planning release?  This is a major missing from going from on prem engage to cloud

------------------------------
Clayton Curtis
Enova Online Services, Inc.

Original Message:
Sent: 09-12-2022 13:14
From: Christopher Johnson
Subject: Capacity Planning

Hi Jason, i apologize it was an error.  We just completed some research related to capacity planning, not the actual feature release.  I moved the idea back to "Accepted".  We are excited to ramp up efforts further related to capacity planning in the near future.

Thank you,
Chris Johnson

------------------------------
Christopher Johnson
Genesys - Employees

Original Message:
Sent: 09-12-2022 12:48
From: Jason Lorden
Subject: Capacity Planning

Looks like it was just updated again to Accepted this time.

Thanks!

------------------------------
Jason Lorden
Independent Health Association, Inc.

Original Message:
Sent: 09-12-2022 12:32
From: Jason Lorden
Subject: Capacity Planning

I just received an email saying that the idea for Capacity Planning (WEM-I-573) has been delivered.  Is this correct?  If so, is there documentation around how it works?

Thanks!
#GenesysCloudCX
#Forecasting
#Scheduling

------------------------------
Jason Lorden
Independent Health Association, Inc.
------------------------------

Hi Clayton,

This is still in the research phase at present - to be involved I would join the Sponsor User Program and let the guys know of your interest

------------------------------
Tracy
Genesys
------------------------------

Original Message:
Sent: 03-21-2023 17:05
From: Clayton Curtis
Subject: Capacity Planning

Any update to when there may be a capacity planning release?  This is a major missing from going from on prem engage to cloud

------------------------------
Clayton Curtis
Enova Online Services, Inc.

Original Message:
Sent: 09-12-2022 13:14
From: Christopher Johnson
Subject: Capacity Planning

Hi Jason, i apologize it was an error.  We just completed some research related to capacity planning, not the actual feature release.  I moved the idea back to "Accepted".  We are excited to ramp up efforts further related to capacity planning in the near future.

Thank you,
Chris Johnson

------------------------------
Christopher Johnson
Genesys - Employees

Original Message:
Sent: 09-12-2022 12:48
From: Jason Lorden
Subject: Capacity Planning

Looks like it was just updated again to Accepted this time.

Thanks!

------------------------------
Jason Lorden
Independent Health Association, Inc.

Original Message:
Sent: 09-12-2022 12:32
From: Jason Lorden
Subject: Capacity Planning

I just received an email saying that the idea for Capacity Planning (WEM-I-573) has been delivered.  Is this correct?  If so, is there documentation around how it works?

Thanks!
#GenesysCloudCX
#Forecasting
#Scheduling

------------------------------
Jason Lorden
Independent Health Association, Inc.
------------------------------