Workforce Engagement Management

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  • 1.  Capacity Planning

    Posted 09-12-2022 12:33
    I just received an email saying that the idea for Capacity Planning (WEM-I-573) has been delivered.  Is this correct?  If so, is there documentation around how it works?

    Thanks!
    #GenesysCloudCX
    #Forecasting
    #Scheduling

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    Jason Lorden
    Independent Health Association, Inc.
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  • 2.  RE: Capacity Planning

    Posted 09-12-2022 12:49
    Looks like it was just updated again to Accepted this time.

    Thanks!

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    Jason Lorden
    Independent Health Association, Inc.
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  • 3.  RE: Capacity Planning

    GENESYS
    Posted 09-12-2022 13:14
    Hi Jason, i apologize it was an error.  We just completed some research related to capacity planning, not the actual feature release.  I moved the idea back to "Accepted".  We are excited to ramp up efforts further related to capacity planning in the near future.

    Thank you,
    Chris Johnson

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    Christopher Johnson
    Genesys - Employees
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  • 4.  RE: Capacity Planning

    Posted 09-12-2022 13:35
    No problem....thanks Chris.  As you might be able to tell, we are very excited to have a capacity planning option in Genesys.  I'm glad there is some kind of movement in this area.

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    Jason Lorden
    Independent Health Association, Inc.
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